Shipping policy
Thank you for visiting and shopping at Gear Anime Shoes. We take pride in delivering our custom-crafted footwear to anime fans across the globe. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Rates & Destinations
We provide international shipping through trusted carriers including USPS, DHL, FedEx, and YunExpress. Shipping charges for your order will be calculated and displayed at checkout.
| Location | Shipping Cost |
|---|---|
| United States (Mainland) | FREE SHIPPING |
| Alaska, Hawaii, Puerto Rico, Rhode Island | $25.00 |
| Canada, Australia, New Zealand | $12.95 |
| United Kingdom & Europe | $20.95 |
| Other International Locations | $20.95 |
2. Shipping & Handling Time
Total Delivery Time = Processing Time (6-8 Days) + Shipping Time
Because every pair of My Anime Shoes is Made-to-Order and handcrafted by our design team, we require time for production before dispatch.
| Region | Processing (Handling) | Shipping (Transit) | Total Timeframe |
|---|---|---|---|
| North America | 6-8 Business Days | 7-10 Business Days | 13-18 Business Days |
| UK & Europe | 6-8 Business Days | 10-12 Business Days | 16-20 Business Days |
| AU, NZ & Others | 6-8 Business Days | 10-12 Business Days | 16-20 Business Days |
*Business days are Monday – Friday, excluding public holidays.
3. Tracking Information
You will receive a shipment confirmation email containing your tracking number(s) within 15 business days of your order. The tracking information typically updates within 5-7 business days of the package being scanned by the carrier. If you have not received tracking information within this timeframe, please contact us at support@gearanime.com.
4. Customs, Duties & Taxes
My Anime Shoes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Our international shipments are sent DDU (Delivered Duty Unpaid). This means the recipient is responsible for any local VAT or customs duties incurred in the destination country.
5. Shipping Restrictions
- Military Addresses: Currently, we cannot ship to Military APO/FPO addresses.
- Separate Packages: For logistical reasons, items in the same purchase may be sent in separate packages to ensure faster delivery or protection of the items.
Questions About Your Shipment?
Our support team is available Monday – Friday to assist you.
Email: support@gearanime.com
GEARRIO PTE. LTD.
Singapore: 3 Coleman St #03-24, Singapore 179804
USA: 5379 Lyons Rd, Coconut Creek, FL 33073, US